Digital Access
Help people connect to devices, internet, portals, digital resources, telehealth and online information.
DIGITAL HEALTH ACCESS + NAVIGATION
DIGITI CONNECT™ Health
Access Should Lead to Care.
A person can have a smartphone, internet connection, patient portal, insurance card, or a list of resources and still be unable to reach the care, information, services, or support they need.
Digital access is not the same as health access. DIGITI CONNECT™ helps people navigate what comes next.
WHY THIS MATTERS
Having Information Is Not the Same as Being Able to Use It.
Health systems are increasingly digital. Appointments, portals, referrals, insurance information, prescriptions, telehealth, benefits, community resources, transportation, follow-up care, and eligibility processes can all require people to navigate multiple systems.
DIGITI CONNECT™ focuses on the gap between having digital access and being able to successfully navigate toward help.
A device can connect someone to information.
Navigation helps turn information into action.
THE HEALTH NAVIGATION MODEL
From Digital Access to Practical Next Steps.
Digital Health Literacy
Help people understand digital health information, online tools, privacy considerations and how to use technology safely and confidently.
Trusted Information
Help people distinguish credible information from confusing, incomplete or unreliable sources.
Navigation
Help people understand what resource, provider, program, service or next step may be relevant.
Connection
Connect people to healthcare, community resources, social supports, benefits and trusted organizations.
Follow-Through
Focus on whether the person was actually able to move forward rather than stopping at a referral or link.
FROM INFORMATION TO ACTION
Health Access Is a Navigation Problem Too.
ACCESS
→
UNDERSTANDING
→
NAVIGATION
→
CONNECTION
→
ACTION
→
FOLLOW-THROUGH
DIGITI CONNECT™ is designed to strengthen the connective infrastructure between people, digital systems, trusted information, healthcare resources and the next action they need to take.
WHAT WE MEASURE
We Look Beyond the Link.
Success is not simply whether someone received information. We want to understand whether access resulted in movement.
Did the person understand the information?
Did they identify the right next step?
Were they connected to an appropriate resource?
Were they able to move forward?
Health equity in a digital world requires more than a device, a portal, or a website.
Access creates possibility.
Navigation helps people reach what they need.
BUILD BETTER PATHWAYS TO HEALTH ACCESS
Help People Move From Information to Action.
DIGITI CONNECT™ works with healthcare, community, philanthropic, public-sector and technology partners to strengthen digital health access and navigation.